|Cast Iron Customer Service - thursday 2009-04-30 1844||last modified 2009-04-30 1844|
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I bought a cast iron pan from Lodge Manufacturing. The name (if not the corporate entity behind it) has for decades been synonymous with quality cookware that lasts through multiple generations. The package arrived making clanking noises. The handle snapped off in transit. It was a sad moment; in the past, dropping a pan with focal impact on the handle join would have left the floor worse off, not the pan.
Still, they're versatile even if the durability's suffered in industrialization, and I dreaded the cost and delay of having to repack and ship a pan to Tennessee. Well, after leaving a voicemail with customer service, I was pleasantly surprised to find the next morning that they didn't behave like tech toy companies with 15% "restocking fees": they'd already kicked off a replacement shipment, no questions asked, no evidence required. When it arrives, I can simply throw away the busted one.
A company that trusts its customers to behave like responsible adults. That's novel. I'll need to experiment with the pan when it arrives to say any more about its designated use, but I anticipate quality. Now, who wants a handle?